Last updated: December 2025
Welcome to CapabilityStatement.com.au. By accessing this website and purchasing our products or services, you agree to be bound by these Terms and Conditions. Please read them carefully before making a purchase.
1. About Us
This website is operated by Capability Statement Australia, located at Level 5, Suite 501a/84 Pitt St, Sydney NSW 2000. You can contact us at [email protected] or 1300 868 000.
2. Definitions
“We”, “us”, “our” refers to Capability Statement Australia.
“You”, “your” refers to the person or entity accessing our website or purchasing our products and services.
“Products” refers to digital templates, guides, and downloadable resources available for purchase.
“Services” refers to professional capability statement writing, design, and consultation services.
3. Products and Services
Digital Products
Our digital products include capability statement templates, guides, and resources delivered electronically. Upon successful payment, you will receive immediate access to download your purchased files. Digital products are provided in the formats specified on each product page, typically Microsoft Word (.docx) and/or Canva formats.
Professional Services
Our professional services include custom capability statement writing, design, strategy consultation, and related services. Service inclusions, timelines, and deliverables are outlined in individual quotes and proposals provided before engagement.
4. Pricing and Payment
All prices are displayed in Australian Dollars (AUD) and include GST where applicable. We reserve the right to change prices at any time without notice, though any price changes will not affect orders already placed.
Payment is required in full before digital products are delivered or professional services commence, unless otherwise agreed in writing. We accept payment via credit card, debit card, and other payment methods displayed at checkout.
5. Digital Product Licence
When you purchase a digital template or resource, you are granted a non-exclusive, non-transferable licence to use the product for your own business purposes.
You may:
Use the template to create capability statements for your own business. Modify, edit, and customise the template to suit your needs. Use the completed capability statement commercially to pursue contracts and tenders. Print unlimited copies for your business use.
You may not:
Resell, redistribute, or share the template files with others. Offer the template for download on any website or platform. Use the template to create products for resale. Claim ownership of the original template design. Remove or alter any copyright notices embedded in the files.
This licence is for a single business entity. If you operate multiple businesses requiring separate capability statements, a separate licence (purchase) is required for each.
6. Intellectual Property
All content on this website, including text, graphics, logos, images, templates, and downloadable resources, is the property of Capability Statement Australia or its content suppliers and is protected by Australian and international copyright laws.
Our templates are provided for your use under licence as described above. The original template designs remain our intellectual property.
Content you add to templates (your company information, logos, images, and text) remains your property.
7. Refunds and Returns
Digital Products
Due to the instant-delivery nature of digital products, all sales are final once the download link has been accessed.
We will provide a full refund if you have not downloaded or accessed the template files and contact us within 7 days of purchase, if you received corrupted or incomplete files that we cannot resolve through redelivery, or if you were charged in error.
We cannot offer refunds if you have downloaded the files, change your mind after purchase, or lack the required software to use the template.
Professional Services
Refunds for professional services are handled on a case-by-case basis according to the terms outlined in your individual service agreement or proposal. Generally, deposits are non-refundable once work has commenced.
To request a refund, email [email protected] with your order number and reason for the request.
8. Delivery
Digital Products
Digital products are delivered electronically immediately upon successful payment. You will receive an email containing download links to your purchased files. Download links remain active for 30 days from purchase. If you experience any issues accessing your files, contact us for assistance.
Professional Services
Delivery timelines for professional services are outlined in your individual quote or proposal and depend on the scope of work and current workload. We will communicate expected timelines before you engage our services.
9. Your Responsibilities
When using our products and services, you agree to provide accurate and complete information when required, use our products and services only for lawful purposes, not use our products in any way that infringes the rights of others, and ensure you have the necessary software to use digital products before purchasing.
For professional services, you agree to provide requested information and materials in a timely manner, respond to communications and requests for approval within reasonable timeframes, and understand that delays in providing required information may affect delivery timelines.
10. Limitation of Liability
Our templates and resources are provided as tools to assist you in creating capability statements. We do not guarantee that using our products or services will result in winning contracts or tenders, as outcomes depend on many factors beyond our control.
To the maximum extent permitted by law, we exclude all liability for any loss or damage arising from your use of our website, products, or services, including but not limited to direct, indirect, incidental, or consequential damages.
Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law or any other applicable law that cannot be excluded, restricted, or modified.
11. Australian Consumer Law
Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with services, you are entitled to cancel your service contract and receive a refund for the unused portion, or compensation for the reduced value of services provided. You are also entitled to choose a refund or replacement for major failures with goods. If a failure does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time.
12. Privacy
We collect, use, and protect your personal information in accordance with our Privacy Policy and the Privacy Act 1988 (Cth). By using our website and services, you consent to the collection and use of your information as described in our Privacy Policy.
13. Website Use
You may use our website for lawful purposes only. You must not use our website in any way that causes damage to the website or impairs its availability, to transmit any harmful code or malicious software, to attempt to gain unauthorised access to our systems, or to collect information about other users without their consent.
We reserve the right to restrict or terminate your access to our website at any time without notice if we believe you have breached these terms.
14. Third-Party Links
Our website may contain links to third-party websites. These links are provided for your convenience only and do not signify our endorsement of those websites. We have no control over the content of third-party websites and accept no responsibility for them.
15. Disclaimer
The information provided on our website and in our products is general in nature and is not intended as professional advice. While we strive to ensure all information is accurate and up to date, we make no representations or warranties about the completeness, accuracy, or suitability of the information for any purpose.
Capability statements should be tailored to your specific circumstances and the requirements of individual tenders or contracts. We recommend seeking professional advice for specific situations where appropriate.
16. Indemnity
You agree to indemnify and hold harmless Capability Statement Australia, its directors, employees, and agents from any claims, losses, damages, liabilities, and expenses (including legal fees) arising from your use of our website, products, or services, your breach of these terms, or your violation of any rights of a third party.
17. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting to our website. Your continued use of our website or services after any changes constitutes acceptance of the updated terms.
We encourage you to review these terms periodically to stay informed of any updates.
18. Severability
If any provision of these Terms and Conditions is found to be invalid or unenforceable, that provision will be severed from these terms, and the remaining provisions will continue in full force and effect.
19. Governing Law
These Terms and Conditions are governed by the laws of New South Wales, Australia. Any disputes arising from these terms or your use of our website, products, or services will be subject to the exclusive jurisdiction of the courts of New South Wales.
20. Entire Agreement
These Terms and Conditions, together with our Privacy Policy and any service agreements or proposals, constitute the entire agreement between you and Capability Statement Australia regarding your use of our website, products, and services.
21. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
Capability Statement Australia Level 5, Suite 501a/84 Pitt St Sydney NSW 2000
Email: [email protected] Phone: 1300 868 000