What information do we collect?
We collect information from you when you register on our site, subscribe to our newsletter, download our templates, or fill out a contact form. When using our services, as appropriate, you may be asked to enter your name, email address, company name, phone number, or industry information. You may, however, visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To personalise your experience – Your information helps us to better respond to your individual capability statement needs and provide relevant industry-specific guidance.
To improve our website – We continually strive to improve our website offerings based on the information and feedback we receive from you.
To improve customer service – Your information helps us to more effectively respond to your customer service requests and support your capability statement requirements.
To process downloads and requests – Your information allows us to send you requested templates, guides, and capability statement resources.
To send periodic emails – The email address you provide may be used to send you information and updates about capability statements, industry insights, templates, and service offerings.
Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
To provide consultation services – Information collected helps us prepare for and conduct capability statement consultations and professional services.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you submit enquiries or download resources.
We offer the use of a secure server. All supplied information is transmitted via Secure Socket Layer (SSL) technology and then stored securely in our database, accessible only by those authorised with special access rights to our systems who are required to keep the information confidential.
We do not collect or store payment information on our servers. All payment processing is handled through secure third-party payment providers.
Do we use cookies?
Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your web browser (if you allow) that enables the site’s systems to recognise your browser and capture and remember certain information.
We use cookies to:
- Understand and save your preferences for future visits
- Keep track of which resources you’ve downloaded
- Compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future
- Provide personalised content based on your industry and interests
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
We may also release your information when we believe release is appropriate to comply with Australian law, enforce our site policies, or protect our or others’ rights, property, or safety.
However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses in compliance with Australian Privacy Principles.
Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Australian Privacy Act Compliance
We are committed to complying with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). We handle personal information in accordance with these requirements and provide individuals with rights to access and correct their personal information.
Your rights under Australian Privacy Law
Under Australian privacy law, you have the right to:
- Access the personal information we hold about you
- Request correction of any inaccurate or incomplete information
- Make a complaint about our handling of your personal information
- Request deletion of your personal information in certain circumstances
To exercise these rights, please contact us using the information below.
Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline during phone consultations or in-person meetings.
Your Consent
By using our site, you consent to our privacy policy and our collection and use of information as described.
Changes to our Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the “last updated” date at the top of this policy. We encourage you to review this policy periodically.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
CapabilityStatement.com.au
Email: info@capabilitystatement.com.au
Phone: 1300 799 858
Address: 84 Pitt St, Sydney NSW 2000
Hours: Monday-Friday 9:00 AM – 5:00 PM AEST
For privacy-related complaints or concerns, please contact our Privacy Officer at the above details. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.